Pub. 7 2019 Issue 1

www.uba.org 24 ALLY BANK Ally Bank Surprises, Delights With Customer-Centric Giveaway Ally Bank, Member FDIC, goes to great lengths to provide award-winning customer service. In fact, each client service call ends with “Is there anything else I can help you with today?” As a company that obsesses over its customers, Ally Bank asked what would happen if we were able to go above and beyond to deliver what our customers wanted on a personal level, no mat- ter what they needed help with. During a single day in early November, Ally Bank went one step further showing it is not just business as usual when cus- tomers answer that basic question. Ally Bank granted wishes big and small – from $25 gift cards to the largest surprise: a $55,000 donation to assist a customer who works for a non-profit orga- nization provide holiday baskets for lower income families in her neighborhood. The company also paid to have an elderly customer’s yard work done and provided money so a New Jer- sey woman could visit her partner in the Netherlands who she hasn’t seen in two years. "As an online only bank, our customer service associates are an essential part of the customer experience and they take our 'Do It Right' philosophy to heart every single day," said Diane Mo- rais, President of Consumer and Commercial Banking Products at Ally Bank. "These actions illustrate the human element when you call Ally Bank and highlight the great work by our team in taking care of our most important asset – our customers." BANK OF UTAH Bank of Utah Hosts Seventh Annual ‘Warm Bodies, Warm Souls’ Coat Drive Bank of Utah, Arctic Circle Restaurants and Red Hanger are co-sponsoring the seventh annual Warm Bodies, Warm Souls coat drive Nov. 19 – Dec. 14. The public is encouraged to collect new or gently-used coats, hats, scarves, gloves, socks and blan- kets and drop them off at any of Bank of Utah’s 15 locations, Arctic Circle’s 35 restaurants from Tremonton to Spanish Fork, or Red Hanger’s 21 locations along the Wasatch Front. Dona- tions will be distributed to: • Joyce Hansen Hall Food Bank - Ogden • The Lantern House - Ogden • Cache Community Food Pantry - Logan • Tremonton Community Pantry - Tremonton • Family Support Center - Brigham City • Community Action Services and Food Bank - Orem • Crossroads Urban Center - Salt Lake City • The Road Home - Salt Lake City • Bountiful Community Pantry - Bountiful • Hope Pregnancy Center - St. George To urge participation from the community, Arctic Circle is offering a coupon for a free Double Cheese Burger to those who donate at their restaurants and Red Hanger will give customers a certificate for a free shirt cleaning for donating at their dry cleaner locations. Bank of Utah will offer donators their choice of the two coupons for donating at the bank branches. Bank of Utah Hosted Uplifting Fall Author Events Featuring Olympic Champion Noelle Pikus-Pace Bank of Utah hosted four Fall Author Events in October in Salt Lake, Ogden, Logan and Provo featuring Winter Olympics skel- eton champion, Noelle Pikus-Pace. Pace shared the inspiring story of her 12-year journey to the Olympic podium. Approach- ing speeds of 85 mph on a small sled, head first with her face just inches from the ice, Pikus-Pace has competed and won events all over the world, becoming one of the greatest athletes in the history of the sport. Approximately 500 customers and members of the business community attended the lively and uplifting presentations. BANK KUDOS