Pub. 7 2019 Issue 1

Issue 1. 2019 1 5 22 ©2019 Utah Bankers Association | The newsLINK Group, LLC. All rights reserved. Utah Banker is published four times each year by The newsLINK Group, LLC for Utah Bankers Association and is the official publication for this association. The information contained in this publication is intended to provide general information for review, consideration and banker education. The contents do not constitute legal advice and should not be relied on as such. If you need legal advice or assistance, it is strongly recommended that you contact an attorney as to your circumstances. The statements and opinions expressed in this publication are those of the individual authors and do not necessarily represent the views of Utah Bankers Association, its board of directors, or the publisher. Likewise, the appearance of advertisements within this publication does not constitute an endorsement or recommendation of any product or service advertised. Utah Banker is a collective work and as such some articles are submitted by authors that are independent of Utah Bankers Association. While Utah Bankers Association encourages a first print policy, in cases where this is not possible, every effort has been made to comply with any known reprint guidelines or restrictions. Content may not be reproduced or reprinted without prior written permission. For further information, please contact the publisher at: 855.747.4003. UBA Board of Directors 2018/2019 CHAIRMAN Douglas L.DeFries President & CEO Bank of Utah Ogden VICE CHAIRMAN Kay B.Hall EVP,CFO Zions Bank Salt Lake City 2NDVICE CHAIRMAN Kristin B.Dittmer EVP,Chief Financial Officer EnerBank USA Salt Lake City IMMEDIATE PAST CHAIRMAN Ronald J.Ostler Chairman Comenity Capital Bank Salt Lake City REGIONAL BANK ADVISORY CHAIR Matthew D.Bloye Regional Bank President Wells Fargo Salt Lake City COMMUNITY BANKADVISORY CHAIR N.George Daines Chairman & CEO CacheValley Bank Logan INDUSTRIAL BANKADVISORY CHAIR Paul F.Thome President Sallie Mae Bank Salt Lake City PRESIDENT Howard M.Headlee President Utah BankersAsso- ciation Salt Lake City BOARD MEMBERS Jan M.Bergeson CRA Officer/Utah Market Leader Ally Bank Sandy RobertW.Carpenter Executive Director, Region Manager JPMorgan Chase Salt Lake City Deborah Culhane President & CEO Optum Bank Wakefield Terry Grant Utah Market President KeyBank Salt Lake City Gary Harding President & CEO PrimeAlliance Bank Woods Cross MarkA.Herman Market President U.S.Bank Salt Lake City Kent Landvatter CEO FinWise Bank Sandy Wade Newman President and COO Celtic Bank Salt Lake City Carla Nguyen District Manager U.S.Bank Salt Lake City Curt Queyrouze President & CEO TAB Bank Ogden Katie Rose Executive Director Morgan Stanley Bank N.A. Salt Lake City MikeWatson President and CEO Capital Community Bank Provo KirkWeiler President & CEO WEX Bank Midvale Len E.Williams President & CEO People’s Utah Bancorp American Fork The Utah BankersAssociation represents fifty regional, community and industrial banks throughout Utah and is the voice for Utah’s banking industry and its employees. 2 New Beginnings By Wendy Holloway 4 2019: Different Approach, Same Agenda By Rob Nichols, President and CEO, American Bankers Association 5 2018 EDP Graduates Honored 7 Compliance Corner: Commercial Loans and the FCRA By Victoria E. Stephen, Deputy General Counsel, Compliance Alliance 9 Good News for Banks: Congress Makes Way for Reciprocal Deposits By Glenn Martin, Regional Director, Promontory Interfinancial Network, LLC 11 Pacific Coast Banking School Announces New Graduates for 2018 13 Need Liquidity? Sell Short Municipals By Drew Simmons, Senior Vice President, The Baker Group 14 Hanging Up Happy: How to Turn Customer Contact Centers into Customer Satisfaction Centers By Terri Panhans,Vice President, Harlans Clarke Contact Center Solutions 19 Raising Wholesale Funds: “Things are Seldom What They Seem” By John Biestman, CFA, Vice President/ Senior Relationship Manager at the Federal Home Loan Bank of Des Moines 22 Rethinking CECL - Innovative Insights to Drive Business, Not Just Your Reserve By Jeff Goldstein SVP, Regional Manager, PCBB 24 Bankers Kudos 29 Bankers on the Move 30 Associate Members